FAQ | Bearly Budton | tailor-made teddy bear

+852 2897 6703

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©2019 BEARLY BUDTON
Registered brand owned & operated by
Cherry City Limited

FAQs

How long does the production take?

It takes 10-14 working days to make a Budton Bear upon confirmation of all production details and receipt of full payment.

Can I receive my order sooner?

If schedule allows, we may be able to expedite your order within 5-7 working days with a 15% surcharge.

What are the payment options?

We accept payment via 1. PayPal or 2. Bank Transfer or 3. PayMe.

Do you cover shipping?

We cover local delivery to any industrial or commercial address, EF Lockers or SF Express Stores in Hong Kong. There will be a paid-upon-receipt courier charge for delivery to residential addresses. We can also arrange international shipping upon request.

Can you embroider a logo?

Yes, we do at HK$80 per embroidery. You may provide the artwork in JPG format with a resolution of 300dpi or above.

Is there a maintenance warranty?

We provide maintenance warranty for any structural damage up to 1 year from the date of purchase. Remarks: We reserve the final right to determine whether the bear is repairable.

Can I wash the bear?

As the bear is filled with cotton, we recommend periodical dry cleaning. You may also clean the surface of the bear with alcohol wipes or wet towel.

What is your return policy?

Since every product is tailor-made, we do not offer any exchange or refund.

Do you sell gift cards?

Yes we do! Please contact us to learn more!

Can you fix my broken doll?

Sorry, we do not offer repair services for non-Bearly Budton products.

Still have questions? We’ll be happy to help.

Will you mass produce?

Yes, we may cater to your specific need for large quantity orders. Please contact us for details.